Client Care representatives are responsible for resolving product or service problems, answering inquiries, fulfilling customer requests, maintaining call center database, taking and entering orders, and providing product/service information. The ideal candidate will have customer service experience, data entry skills, excellent verbal communication, problem solving skills, documentation skills, listening skills, phone skills, and be able to resolve conflicts and provide solutions.

Major duties include:

• Accurately respond to questions and assist customers with product features, installation, setup, troubleshooting and hardware operations as appropriate
• Provide quality technical support service through one-call resolution to establish a long-term customer relation
• Utilize Windows based computer applications and inter/intranet based applications
• Maintain performance standards in regards to productivity, quality assurance scores, attendance, sales, etc
• Maintain a professional appearance, behavior, and conduct
• Effectively work with peers